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Major Changes Key Benefits

emphasis has been corrected in the ISO 9000 certification, so that not precede the use of standards for quality improvement. ISO 9001 (System Requirements quality) and ISO 9004 (performance improvement of the organization) have been designed specifically to be used in parallel, as a "coherent."

While large manufacturing organizations were the first to adopt ISO 9000 standards, new implementations in small and medium enterprises in the services sectors and public administration in many countries. To simplify the understanding and facilitate implementation in these sectors, the vocabulary used in the revised rules is less manufacturing oriented and more accessible to the user.

How do choose to implement ISO 9000, pursuing national quality award or continue a program of Total Quality Management (TQM)? In fact, it has never been necessary to choose one of these options and exclude others. The publication of the so-called ISO 9000 + ISO 14000 News survey has been applied to the winners of national quality awards and found that almost all operate with a quality system ISO 9000, which has been the basis for other quality initiatives such as prizes national or regional quality or TQM. The revised ISO 9000 standards provide such combinations. Are based on eight principles of quality management (Presented in ISO 9000 and ISO 9004). ISO 9004 also includes a self-assessment to help organizations determine and increase the level of "maturity" of the quality achieved, which can be used for the system of quality management ISO 9000, to find a prize or a TQM program.

While most organizations are managed through functional hierarchical structures, products and services are produced, sold and delivered through business processes that operate functionally interrelated. These processes take inputs a variety of sources, and blend or process (adding value) to produce the desired results. ISO 9000:2000 standards are restructured according to a business process model that more accurately represents how organizations actually operate, the linear structure of 20 requirements of the 1994 standards. The base of the structure are four new main clauses, namely: Management Responsibility, Resource Management, Product Realization and Measurement, Analysis and Improvement.

"Quality" in the series of ISO 9000 means meeting the needs and expectations customer. This approach is reinforced in the revised through the addition of the requirement to measure customer satisfaction.

The responsibility of senior management in relation to quality is reinforced and expanded in the revised standards, to include the requirements for communication with staff and customers.

ISO 9000:2000 series to continuous improvement an explicit requirement, and the cycle Plan, Do, Check and Act (PDCA) as an integral part of the revised standards.

The standard ISO 9001 has been engineered for maximum compatibility with ISO 14001 environmental management systems. The future ISO 19011 audit standard applies to both.

Market Research (International Business)