ISO 9000:2000
Because rules management systems quality have been simplified, it is necessary to provide an introduction to the fundamentals of new content and structure of the principal regulations. There is also need easy access to the terms and definitions that are applicable to major rules. This is now the content of ISO 9000:2000
ISO 9000:2000 is an introduction to the rules major and vital element of the new main series of management system standards of quality. As such, plays an important role in understanding and using the other three standards, providing the base, through the foundation and point of reference for understanding the terminology.
ISO 9001:2000
ISO 9001 outlines the requirements for a system of quality management that can be used by an organization to increase customer satisfaction by meeting the requirements for him and mandatory laws are applicable. It can also be used internally or by third parties, including certification bodies, to assess the organization's ability to meet customer requirements, mandatory and the organization itself.
All users of the ISO 9001/9002/9003: 1994 need to switch to this single requirements standard, ISO 9001:2000. From now on, this is the only standard of the series in which an organization can become certified. The structure and concepts of ISO 9001:2000 have evolved considerably in comparison with the 1994 versions. The requirements of the 1994 versions have expanded in the following points:
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Obtain commitment from senior management
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Identify organizational processes
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identify their interaction with other processes
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sure the organization has the resources necessary to operate their processes
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Ensure that the organization has processes for continuous improvement of the effectiveness of quality management
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sure to follow up customer satisfaction
is important to note the strong relationship between ISO 9001 and ISO 9004. The standards been created as a consistent pair to be used together.
ISO 9004:2000
The 1994 version of ISO 9004 consisted of several standards that provide guidance for different sectors. ISO 9004:2000 is now a generic document that is intended to be used as a means for the system of quality management progress towards excellence.
The purpose of ISO 9004, which is based on eight principles of quality management is to provide guidelines for implementation and use of a system of quality management to improve performance total organization. This guidance covers the establishment, operation (maintenance) and continuous improvement of the effectiveness and efficiency of quality management.
The implement ISO 9004:2000 aims to achieve not only customer satisfaction in the organization, but also of all stakeholders, including staff, owners, shareholders and investors, suppliers and partners and society as a whole.
ISO 9001:2000
ISO 9001 outlines the requirements for a system of quality management that can be used by an organization to increase customer satisfaction by meeting the requirements set by him and mandatory laws are applicable. It can also be used internally or by a third party, including certification bodies, to assess the organization's ability to meet customer requirements, mandatory and the organization itself.
All users of the ISO 9001/9002/9003: 1994 need to switch to this single requirements standard, ISO 9001:2000. From now on, this is the only standard of the series in which an organization can become certified. The structure and concepts of the rule ISO 9001:2000 have evolved considerably in comparison with the 1994 versions. The requirements of the 1994 versions have expanded in the following points:
-
Obtain commitment from senior management
-
Identify organizational processes
-
identify their interaction with other processes
-
sure the organization has the resources necessary to operate their processes
-
sure the organization has processes for continuous improvement of the effectiveness of quality management
-
sure to follow up customer satisfaction
is important to note the strong relationship between ISO 9001 and ISO 9004. The rules have been created as a consistent pair to be used together.
ISO 9004:2000
The 1994 version of ISO 9004 consisted of several standards that provide guidance for different sectors. ISO 9004:2000 is now a generic document that is intended to be used as a means for the system of quality management progress towards excellence.
The purpose of the standard ISO 9004, which is based on eight principles of quality management is to provide guidelines for implementation and use of a system of quality management to improve overall performance of the organization. This guidance covers the establishment, operation (maintenance) and continuous improvement of the effectiveness and efficiency of quality management.
The implement ISO 9004:2000 aims to achieve not only customer satisfaction in the organization, but also of all stakeholders, including staff, owners, shareholders and investors, suppliers and partners and society as a whole.
The future ISO 19011 (? 2002?)
This international standard provides guidance on the fundamentals of auditing, managing audit programs, conducting audits of management systems environmental quality, and the qualifications for auditors of management systems and environmental quality.
intended primarily for use by auditors and organizations that need to conduct internal and external audits of environmental management systems and quality. Other potential users would be involved in organizations certification and auditor training, accreditation and standardization in the area of \u200b\u200bconformity assessment.
Once published (expected in 2002), ISO 19001 will replace ISO 10011-1, ISO 10011-2, ISO 10011-3, ISO 14010, ISO 14011 and ISO 14012.
The rule is now applicable to the audit of management systems and environmental quality, whereas the previous standard, ISO 10011 only provided guidance on the audit of the systems of quality management.
The standard supports all organizations to implement management systems both environmental quality (either separately or integrated) and therefore wish to conduct combined joint audits and management systems, or follow the same guidance for separate audits of management systems.
Although the rule applies to audits of the management system and the environmental quality, the user may consider extending or adapting the guidance to apply to other types of audits, including other management systems .
In addition, any individual or organization with an interest in monitoring compliance requirements, such as product specifications and mandatory regulations or laws, can find useful guidance provided in this statement.
joint and combined audits of management systems according to ISO 19011, now have the potential to provide better feedback from the audit of the entire performance management system, along with potential savings of time and costs associated with the activities of internal and external audit.
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www.iso.ch
(website ISO) -
www.tc176.org
(website of ISO / TC 176) -
www.bsi.org.uk/iso-tc176-sc2
(website of Subcommittee 2 of ISO / TC 176)
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